Refund policy
Return and Refund Policy (INTENTION)
Last updated: October 2025
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return only if the item arrives damaged, defective, or incorrect.
Because each tactile print is individually crafted and carefully handled, we do not accept returns or refunds for change of mind, preference, or minor texture/color variations.
Eligibility for Return
To be eligible for a return, your item must:
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Be in the same condition that you received it — unused, undamaged, and in its original packaging.
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Include the receipt or proof of purchase.
If your return request is approved, you’ll receive detailed instructions for return shipping.
Items sent back to us without prior approval will not be accepted.
How to Start a Return
To start a return, please contact us at intention.art.ikm@gmail.com within 7 days of delivery.
Approved returns should be sent to:
[Insert Return Address – Indianapolis, IN, USA]
We recommend keeping your shipping receipt or tracking number for reference.
Damages and Issues
Please inspect your order immediately upon delivery.
If the item is defective, damaged, or incorrect, contact us right away so we can evaluate the issue and make it right.
Depending on the situation, we may issue a replacement or a full refund.
Non-Returnable Items
We do not accept returns for:
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All Masterpieces products
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Change of mind or preference
Refunds
Once we’ve received and inspected your return, we’ll notify you whether your refund has been approved.
If approved, refunds will be processed to your original payment method within 10 business days.
Please note that your bank or card issuer may take additional time to post the refund.
If more than 15 business days have passed since approval, please contact us at intention.art.ikm@gmail.com.